Job Description

Customer Success Specialist

About Us

Accelerated Global Solutions (AGS) is a trusted leader in cross-border e-commerce logistics, ground transportation, warehousing, and customs brokerage . We connect global businesses with their customers by delivering efficient, reliable, and fully integrated freight solutions — from major ports to final destinations.

We’re expanding our team and seeking a smart, organized, and client-obsessed Customer Success Specialist who thrives in a fast-paced, logistics-driven environment and is passionate about delivering exceptional service to our clients worldwide.

Position Summary

As a Customer Success Specialist at AGS, you will serve as a trusted day to day point of contact for our clients. This is a client-facing role built for someone who enjoys translating operational complexity into clean execution, owns communication end-to-end, and consistently delivers clarity, accountability, and results. You’ll collaborate with operations, warehouse, and transportation teams to guarantee on-time, accurate deliveries and provide a top-tier customer experience from start to finish.

Key Responsibilities

• Act as the primary operational point of contact for a portfolio of key AGS clients managing daily communication with customers via phone, email, and online portals.
• Lead weekly or bi-weekly client calls, providing status updates, KPI trends, and project overviews.
• Pull and organize weekly/monthly performance reports from various internal systems highlighting trends, anomalies, or opportunities.
• Resolve issues and drive resolution across internal teams in a professional and proactive manner.
• Coordinate with internal teams (operations, dispatch, customs, and warehouse) to meet customer expectations.
• Help prepare client-facing decks or Quarterly Business Reviews.
• Maintain accurate records of customer interactions and shipment documentation.
• Support process improvements and identify opportunities to enhance service performance.
• Handle escalations and ensure customer satisfaction through prompt and clear communication.

Qualifications

• 1–3 years of experience in customer service , preferably in logistics, freight forwarding, or e-commerce fulfillment .
• Experience managing B2B clients.
• Strong communication and problem-solving skills.
• Proficiency in MS Office, Google Sheets, Tableau and logistics tracking systems (TMS/WMS experience a plus).
• Detail-oriented, organized, and capable of managing multiple priorities.
• Team player with a proactive attitude and ability to work under pressure.
• Familiarity with tools like Motion, ClickUp, Slack, and Zendesk is a plus.
• Knowledge of customs procedures or international shipping is an advantage.

Why Join AGS

• Be part of a global logistics leader transforming e-commerce delivery.
• Collaborative, fast-paced, and growth-oriented work culture.
• Opportunities for career development and advancement.
• Competitive pay, benefits, and performance incentives.

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