Director of Patient Experience Job at Aviata Health Group, Orlando, FL

a1RFd20xVUFEbmJWSlVOUCthZG0wN2l0
  • Aviata Health Group
  • Orlando, FL

Job Description

Aviata Health Group is looking for a Director of Patient Experience to join our family!

Customer service role

Before a resident arrives at our center, our Customer Service Concierge will ensure a smooth transition into our care. We recognize that it's the little things that make a big difference in reducing stress and enhancing customer satisfaction during this emotional time. With our Customer Service Concierge Program, we strive to help new patients feel welcome and at ease from the very beginning.

Benefits

  • Pay rate: Competitive. Additional holiday pay and overtime hours may apply.
  • Access to online learning 24/7: Use it for free to help satisfy your state specific licensure requirements.
  • 401k with a match!
  • Health insurance for the entire family!

Customer Service Program Responsibilities

  • Ensures rooms are ready and equipped for patient needs.
  • Prepares staff for patient arrival, including communication of special conditions or requirements.
  • Greets new patients and their families and assists through the admissions process.
  • Facilitates introductions to caregiver staff and departments.
  • Conduct a post-admission satisfaction survey to evaluate the initial days of the stay and promptly address any questions or concerns.
  • Provides daily concierge check-ins for the first few weeks of the stay to ensure satisfaction and confirm that any requests are met.
  • Companionship and conversation.

Required Qualifications

  • High School diploma or GED.
  • Must be 18 years of age.
  • Customer service oriented.
  • Ability to read and communicate at an adequate level to essential job duties.
  • Ability to treat and care for seniors and their property with dignity and respect.
  • Ability to communicate with clients in a friendly and congenial manner.
  • Ability to read and write in English.

About The Company

We strive to create an environment where people feel safe, heard, and understood. Our leadership teams embrace our "people first" philosophy.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

Job Tags

Similar Jobs

Pape Material Handling Inc

Tire Technician Job at Pape Material Handling Inc

 ...TECHNICIAN: Do you enjoy a variety of job duties? Are you mechanically inclined? Do you want the opportunity to grow in your career?...  ...to pick orders and manage inventory. Ability to operate a forklift. (Training is available) Compensation: $22.67-35.00/hr (... 

Alignerr

Voice Actor - French Speakers Job at Alignerr

4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. This range is provided by Alignerr. Your actual pay will be based on your skills and experience talk with your recruiter to learn more. Base pay range $...

Sharp Details, Inc.

Aircraft Detailer - VNY Airport Job at Sharp Details, Inc.

 ...SUMMARY OVERVIEW The Aircraft Detailers support Prime Appearance, a subsidiary of PrimeFlight Aviation. We specialize in the cleaning and detailing of the exterior and interior of aircrafts to maintain their appearance. This position requires using specialized... 

NSI Healthcare

Part Time Nurse Practitioner (Advanced Practice Provider) in Springdale, AR. Job at NSI Healthcare

Job Description Job Description Part Time Nurse Practitioner (Advanced Practice Provider) in Springdale, AR. Are you looking to make a change? Are you unhappy, not fulfilled, unmotivated, bored or simply just ready for the next chapter? Don't get stuck in a rut or be unhappy... 

icreatives

Video Production Assistant 7XY6W4YX Job at icreatives

 ...Video Production Assistant - Part-Time Pembroke Pines, FL area, Temp, Hybrid + On-Site as Needed Part-time: 20 to 30 hrs/week...  ...settings What you'll bring: A degree in Video Production, Film, Multimedia, or equivalent experience Previous hands-on video...