Remote Customer Success Manager Job at Enerex, Remote

a1Q4eGtWNEZDbmJiSjBCSCtLZHUwckt2WVE9PQ==
  • Enerex
  • Remote

Job Description

Company Description

Enerex is a leading SaaS provider dedicated to empowering energy suppliers and brokers with cutting-edge solutions that streamline operations and drive success. Our flagship platform, Sparkplug is the #1 retail energy sales platform in the world, powering over 10% of US commercial and industrial (C&I) transactions.

Our commitment to innovation is guided by our core values: Own It, We Over Me, Celebrate Progress, Create Simplicity, and Earn Trust . With our company motto, “All for One and One for All” (#A4004A), we thrive on teamwork and collective strength to deliver the best for our clients.

Job Description

As a Customer Success Analyst at Enerex, you will play a key role in ensuring that our clients have a smooth and successful experience with our software. You will be responsible for customer onboarding, providing comprehensive training, creating detailed documentation, and offering ongoing support to help customers maximize the value of our products.

Key Responsibilities:

  • Customer Onboarding: Guide new customers through the onboarding process, ensuring a seamless transition to our platform.
  • Training: Deliver engaging, in-depth training sessions to clients on the use and best practices of our software.
  • Documentation: Create and maintain clear, concise, and user-friendly documentation to support client education and product usage.
  • Customer Support: Serve as the primary point of contact for customer inquiries, troubleshooting issues, and providing timely resolutions, utilizing platforms such as Zendesk.
  • Client Relationship Management: Build and maintain strong, long-term relationships with clients, ensuring satisfaction and helping them achieve their business goals using Enerex products.
  • Collaborate Cross-Functionally: Work closely with sales, product, and technical teams to communicate client feedback and advocate for client needs.
  • Misc. Projects as needed.

Qualifications

  • Proven experience in a customer-facing role, ideally within SaaS or software industries.
  • Industry knowledge of the retail energy sector is preferred.
  • Familiarity with Zendesk or similar customer support software is a plus.
  • Strong written and verbal communication skills.
  • Will take ownership of a project and see it through to completion, even with obstacles.
  • Is a self-starter with a strong work ethic and superior attention to detail.
  • Can work individually, but has a team player mentality and the ability to gel with an established team, embracing our “All for One and One for All” (#A4004A) motto.
  • A passion for helping customers succeed, with a proactive, solutions-focused approach.

Additional Information

Benefits

  • Work from your home office – potential for occasional marketing trip
  • Health Insurance – premium paid 100% for employee
  • Paid Time Off – 3 weeks + company holidays
  • End of year performance based bonus
  • A dynamic and collaborative work environment where teamwork is key.
  • Opportunities for growth and professional development.
  • A culture that celebrates progress and success.
  • A chance to be part of a mission-driven company committed to simplicity, trust, and innovation.

Jobicy JobID: 136516

Job Tags

Full time, Work from home, Home office,

Similar Jobs

SynergisticIT

Remote Aws Developer (Junior/ Entry Level) Job at SynergisticIT

 ...tech layoffs. The job market is flooded with hundreds and thousands of laid-off jobseekers competing with existing jobseekers. For entry-level job seekers to get client interviews and jobs they need to differentiate themselves by ensuring they have exceptional skills and... 

Agriland Fs

Chemical/Fertilizer Plant Operator - CDL Training & Growth Job at Agriland Fs

 ...in Missouri Valley is seeking a motivated Chemical/Fertilizer Mix Plant Operator. This entry-level position offers paid in-house CDL training and requires strong work ethic and teamwork skills. Employees will handle equipment operation and maintenance, assist with... 

Visiting Angels

Overnight Caregiver/LNA Job at Visiting Angels

 ...responsible for the physical care and emotional support of our clients who may no longer be able to take care of themselves. We have overnight shifts in Auburn, Manchester, Salem, and surrounding areas. The ideal candidate must be able to care for our clients and their... 

NTT DATA North America

Data Business Analyst (Remote) Job at NTT DATA North America

 ...NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of...  ...organization, apply now. We are currently seeking a Data Business Analyst (Remote) to join our team in Phoenix, Arizona (US-AZ), United States (... 

Fedvet Construction

Aircraft Wash & Fleet Services Crew Member Job at Fedvet Construction

 ...Job Description Job Description The Aircraft Wash and Fleet Services Crew Member supports aircraft servicing operations for assigned...  ...washing, lavatory servicing, fleet support, and related cleaning and logistical functions in accordance with Air Force Technical...